In Balance Education – Pilates Teacher Training Course

Terms and Conditions of Enrolment

By enrolling in a Pilates Teacher Training Course offered by In Balance Education (“we”, “us”, “our”), you (“the student”, “you”) agree to the following Terms and Conditions. Please read them carefully before completing your enrolment.

1. Enrolment and Course Access

1.1 Enrolment is confirmed upon receipt of full payment (or agreed deposit) and completion of the registration form.

1.2 Access to our online platform will be granted once full payment is received.
 If you are enrolled under a payment plan, access to course content will be granted upon commencement of the plan, with the understanding that the full course fee remains payable over the agreed instalment period, regardless of course progress, withdrawal, or non-completion.
 Please refer to Section 2.2 (Non-Refundable Policy) for further details.

1.3 In the event of a default on a payment plan, including missed or delayed payments, we reserve the right to:

  • Suspend access to course materials and participation in live sessions
  • Apply a late fee of AUD $25 per overdue payment
  • Refer the matter to a debt collection agency if payment remains outstanding beyond 30 days, with any collection costs to be borne by the student

2. Refunds and Cancellations

2.1 In-Person Courses

2.1.1 If you are unable to attend an in-person course and provide a minimum of 7 days’ written notice prior to the course start date, you are eligible for either:

  • A 50% refund, in recognition that you have already received access to digital course materials and intellectual property; or
  • A transfer of your booking to an alternate course date or location, subject to availability.

2.1.2 Cancellations received less than 7 days before the course commencement will not be eligible for a refund. This does not limit your rights under the Australian Consumer Law, which entitles you to a remedy if the course is not delivered with due care and skill, does not match its description, or is not delivered as agreed.

2.1.3 Where applicable, you may request to transfer your enrolment to a future course date or different location instead of cancelling. Transfers are subject to availability and must be approved at our discretion.

2.2 Online and Blended Courses

2.2.1 No refunds will be provided for online or blended courses once access to the online platform has been granted. This includes any situation where course content has been viewed, downloaded, or partially completed.

2.2.2 By enrolling in an online or blended course, you acknowledge and consent to the immediate supply of digital content. Once access is granted, your right to a change-of-mind refund under the Australian Consumer Law no longer applies.

2.2.3 In accordance with the Competition and Consumer Act 2010 (Cth), you are entitled to a refund or replacement only if a course is deemed to be faulty, not as described, or does not meet consumer guarantees. Change of mind, withdrawal, or failure to complete the course does not constitute grounds for a refund.

3. Course Delivery and Modifications

3.1 We reserve the right to modify course content, delivery format, instructors, or dates due to unforeseen circumstances. You will be notified of any significant changes as soon as practicable.

3.2 If a course is cancelled by In Balance Education, you will be offered the choice of a full refund or transfer to a future course.

4. Student Responsibilities

4.1 You agree to conduct yourself professionally and respectfully during all course interactions, including online forums, practical assessments, and live events.

4.2 Completion of all course components, including assessments and practical hours, is your responsibility. Failure to complete all course requirements may result in non-certification.

5. Intellectual Property

5.1 All course materials, including manuals, videos, templates, and online content, remain the intellectual property of In Balance Education and may not be copied, distributed, or reproduced without prior written consent.

6. Privacy

6.1 Your personal information is collected and stored securely and used only for enrolment, course delivery, and communication related to your training. We do not share your personal data with third parties without your consent unless required by law. For more information, see our full Privacy Policy.

7. Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia, and are subject to the Australian Consumer Law (ACL). Any disputes will be resolved under the jurisdiction of the relevant courts of New South Wales.

8. Enrolment Confirmation and Acceptance

By completing your enrolment, you confirm that:

  • You have read and understood these Terms and Conditions
  • You accept the refund, payment, and access policies outlined above
  • You understand your obligations under a payment plan (if applicable)