In Balance Education – Privacy Policy

This Privacy Policy governs the manner in which In Balance Education (“the School”, “we”, “our”, “us”) collects, uses, maintains, and discloses information collected from users (“Students”, “you”) of the School and all Courses offered through our website and platform.

We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Personal Identification Information

We may collect personal identification information from Students in a variety of ways, including but not limited to when Students:

  • Enrol in a Course

  • Subscribe to our newsletter

  • Complete forms

  • Participate in course-related activities

  • Contact us for support

This information may include, but is not limited to:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Payment information (handled via secure third-party processors)

  • Any other personal details provided voluntarily

Students may choose to visit the School anonymously. However, some course features or enrolment options may not be available without providing certain information.

How We Use Collected Information

In Balance Education may collect and use your personal information for the following purposes:

  • To deliver and administer courses and services
     To enrol Students, process payments, track progress, and issue certification.
  • To improve customer service
     Information you provide helps us respond to your questions, feedback, and support needs more efficiently.
  • To personalise the user experience
     We may use aggregated data to understand how Students use our services to improve course content and platform features.
  • To communicate with Students
     We may use email addresses to send Students course-related updates, reminders, and essential communications. If you opt-in to our mailing list, you may receive emails that include company news, updates, and promotional content. You can unsubscribe at any time.

Storage and Security of Personal Information

We take reasonable steps to ensure your personal information is:

  • Stored securely on password-protected systems

  • Accessed only by authorised staff or third-party service providers who assist with course delivery or platform support

  • Protected against misuse, interference, unauthorised access, modification, or disclosure

Where applicable, we use secure third-party services (such as payment gateways or email platforms) that are compliant with relevant data protection laws.

Sharing Your Personal Information

We do not sell, rent, or trade Student personal identification information.
We may disclose personal information only in the following circumstances:

  • To third-party service providers who help operate our site and services (e.g. payment processors, email marketing providers)

  • If required by law or legal process

  • With your consent or at your direction

All third parties are required to handle your data in a way that complies with Australian Privacy Principles.

Third-Party Websites

Students may find links in our School to third-party websites (e.g. resource providers, articles, tools). These websites have their own privacy policies and are not governed by this Privacy Policy. We are not responsible for the privacy practices or content of any external sites.

Access to and Correction of Personal Information

You may request access to your personal information held by us and request corrections if any details are inaccurate or outdated. Requests can be made by contacting us at the email below.

Changes to This Privacy Policy

In Balance Education reserves the right to update this Privacy Policy at any time. We encourage Students to review this page regularly to stay informed about how we protect the personal information we collect. Your continued use of the School after any changes constitutes your acceptance of the revised Privacy Policy.

Your Acceptance of These Terms

By enrolling in a course or interacting with the School, you signify your acceptance of this Privacy Policy. If you do not agree with the terms, please do not use the School or enrol in a course.